Ground Handling Training

Basics of Ground Handling

This introductory module provides a comprehensive understanding of airport ground operations and the essential functions that support aircraft movement and passenger services.

Key Learning Areas:

  • Overview of airport operations and stakeholder roles
  • Ground service equipment (GSE) and their uses
  • Aircraft servicing basics
  • Ramp and baggage handling procedures
  • Overview of airline customer service functions
  • Industry terminology and standard operating procedures (SOPs)
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Airport Layout & Terminal Familiarisation

Understanding airport infrastructure is essential for safe and efficient operations. This module provides in depth knowledge of both landside and airside layouts.

Topics Covered:

  • Airport zones: Landside, terminal, and airside
  • Passenger flow and key terminal touchpoints
  • Airport signage, wayfinding, and restricted areas
  • Apron layout, taxiways, stands, and parking bays
  • Functional areas: Check in, boarding, arrivals, baggage operations

Safety Management System (SMS) & Human Factors

Safety is the backbone of aviation. This training aligns with ICAO safety guidelines and focuses on hazard management, risk reduction, and safe work practices.

Safety Management System (SMS)

  • Four pillars of SMS
  • Hazard identification & risk assessment
  • Safety reporting culture
  • Incident/accident investigation basics
  • Safety performance monitoring

Human Factors in Aviation

  • The SHELL model
  • Fatigue, stress, situational awareness
  • Communication, teamwork, and decision-making
  • Preventing human error–related incidents
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Airside Safety Training

Airside is a high risk environment requiring strict compliance with safety rules. This module prepares trainees to operate confidently within airside regulations.

Key Components:

  • Airside rules, regulations, and security protocols
  • Marshalling, stand guidance, and ramp discipline
  • Aircraft proximity safety
  • FOD (Foreign Object Debris) awareness
  • Emergency procedures and incident reporting

Passenger Handling & Customer Experience

This module focuses on providing seamless, customer centric service to passengers at every touchpoint within the airport terminal.

Modules Include:

  • Check in procedures and boarding processes
  • Airline systems familiarisation (DCS overview)
  • Special Handling Passengers (PRM, UMNR, MEDA)
  • Baggage policies & documentation
  • Conflict resolution and service recovery
  • Professional grooming and communication skills
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Integrated Operations & Aircraft Turnaround

This advanced module provides end-to-end understanding of coordination required for efficient aircraft turnaround.

Topics Covered:

  • Turnaround planning and sequencing
  • Collaborative Decision Making
  • Ramp handling steps (arrival to departure)
  • Aircraft loading/unloading procedures
  • Fueling, catering, cleaning, and maintenance coordination
  • OTP (On-Time Performance) management
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