CUSTOMER SERVICES TRAINING
- Customer service modules
- Flight Handling Training
- Disruption Handling
- Departure Control System
- Effective Announcement & Communication Skills
- Service Excellence
- Grooming, etc
SAFETY & SECURITY PROGRAM
- Apron Safety and Security
- Terminal Building Safety and Security
- BMA Safety and Security
- Overall Airport Safety and Security
- Airport Emergency Procedure
- Full time trainer to conduct class room training and on the job training.
- Coaching and mentoring staff for Leadership at work.
- Create quality service culture in staff through Monthly Staff Awards.
